Frequently Asked Questions

How can I use my optical benefits and how much can I claim from my health fund?

Can I claim non prescription glasses with my health fund?

How do I clean my glasses?

Do you offer multifocal lenses?

Do you offer reading glasses?

Do I have to pay extra for lens coatings?

Why can’t I walk around or see in the distance with my reading glasses on?

Can I use my own frame? I can I reuse my frames?

Can you adjust my eyewear?

Can you repair my eyewear?

How often should I update my eyewear?

Can I get my glasses for free?

Can I get safety glasses with prescription lenses?

Can I get my prescription in safety eyewear?

How often should I have an eye test?

At what age can my child have an eye test?

Is the eye test bulk billed?

Do you check for macular degeneration, glaucoma?

Do you do diabetic eye examinations?

Can you complete my RMS form?

What does an eye test involve?

What is a retinal image?